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    • MTA Launches Online Opinion Survey Initiative


    by on Jul 11th, 2012

    Source: EyOne via Wikimedia Commons

    If you’ve ever wanted to sound off about various bus or subway issues, the Metropolitan Transportation Authority (MTA) is looking for customers who will register to complete online surveys up to several times a year as the need arises.

    So, whether it is the local bus cuts or the deplorable conditions of local subway stops that have you seeing red, this is a good way to be heard.

    A new ad campaign is now appearing on subways, buses, and commuter railroads to encourage customers to register.

    The MTA is seeking regular subway, bus and railroad riders or bridge and tunnel users to participate in periodic public opinion surveys for the agency.

    The surveys help the MTA better understand its customers’ opinions of existing service and priorities for areas for improvement.

    The MTA uses the surveys to help make decisions about allocating resources to where they are most needed.

    “These surveys constitute another tool in our toolbox for understanding customer input. In fact, responses to our surveys are particularly valuable to us because they come in a structured way that is easy to analyze and study, said Paul Fleuranges, MTA Senior Director of Corporate and Internal Communications. “We encourage any customers who want their voices to be heard to help us improve our service to sign up to participate in this program.”

    The MTA expects to survey groups of registered customers three to five times a year on customer priorities, improvement preferences, and satisfaction with a number of MTA’s new initiatives.

    The MTA also will use online research to evaluate the effectiveness of MTA marketing and communications.

    Customers who are interested in participating should go to http://mta.info/survey and fill out a short registration survey. Then, when a survey is conducted, the MTA will send participants an email message with a link to the online survey.

    Every time the MTA conducts online research, it will randomly select several lucky customers who completed the survey and offer them their choice of either a free MetroCard or a free 10-trip ticket on the MTA railroad of their choice.

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    • Tc

      don’t think it really matters. it’s all show and tell.

    • http://www.facebook.com/bill.s.mclean Bill Slinky Mclean

      i live in s.i,use to be one fare to coney island from here by bus.now you changed the route of the b64 and have to take bus and 2 trains to get there.i understand city makes more money but for a family of 4 its kind rich..wish the route of the 64 could reschedule during the summer months.thanks for listening.

    • Pingback: Subway Sound Off: Have some grievances about your consistently-late… – insiderater.com

    • Donna

      Typical MTA, you can’t even get directed to the survey and if its no longer available, say it! This is typical of my experience with MTA. I have gone as far as contacting the MTA president about my metro card. My card is unlimited so I pay $104 a month. Several times within a two month period it was damaged on the BX7 bus. I had to wait 5 months to get a refund fromt he 1st time. RIDICULIOUS!!!!!!!! and to me unacceptable. I work hard and travel throught the terrain to get work so the last thing I want to do is fight to get refunded for monies I’ve already layed out. No, the BX7 bus is horrific! It’s always crowded beyond imaginable and rarely on time. I have been riding this bus for 18 months and I do all I can to try and avoid it (when the weather is nice, I walk to the train).